POLICY AND TERMS

EXCHANGE/RETURN POLICY

Before you return a Silver Studio Product, please take a moment to understand how our products are made. All our products are handcrafted, each product designed in a unique way and slightly different from each other. All of them are made in standard metal. All products are hypo-allergic. All our products go through a stringent quality check before delivery.
Return/Exchange policy of silver 925 Jewellery
Exchange/Refund of products is applicable for equal/more amount, if done within 151 days of purchased date
. You shall return the product in the same condition as you received it, in its original packaging, along with the invoice & certificate.
However no Products will be accepted by the Silver Studio for exchange/refund if
(a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered. We cannot be responsible for damage caused by misuse or mistreatment of jewellery. Jewellery is delicate and should be treated as such.No exchange/refund of jewellery below 999/-Exchange of silver 925 jewellery abiding above all situations will be as follows:

  • CZ (cubic zirconia) jewellery on exchange is 100% of current silver price plus 60% of stone price quoted in bill. On refund, 90% of the exchange value is offered.
  • Oxidised jewellery on exchange is 100% current silver price. On refund 100% exchange price is offered.
  • Swarovski stone jewellery on exchange is 100% current silver price plus 80% of stone price quoted in bill invoice. On refund 90% of exchange value is offered
  • Stone jewellery on exchange is 100% current silver price plus 60% stone price quoted in bill invoice. On refund 90% of exchange value is offered
  • Silver925 jewellery can be exchanged against silver jewellery.
  • Refund will be made within 7 working days. Refund will be made only after receiving the products in hand.

Warrantee of the Silver Studio 925 Silver jewellery products

The Silver Studio product is under warranty for 3 months from date of delivery. The warranty covers any manufacturing defects only viz. stones fallen, stone damage, corrosion will be serviced and repaired free of charge.
(a) Other than manufacturing defects repairs and servicing of product/products even within 6 months will be chargeable.
(b) After warranty period gets over then repair and servicing of product/products will be chargeable
In case of (a) and (b) the service and repair charges will be minimum INR 200 per product.

  • Products below INR 999/-not applicable for exchange/refund.
  • Products bought under offer period not applicable for any policy of Silver Studio.
  • Past 151 days of Purchase Date, No policy applicable of Silver Studio for Exchange/Refund.
  • Coating of Rhodium Polish life may vary place to place due to different atmospheric environment.